Privacy Policy

Last updated: August 2026

The Adventures of Patch respects your privacy and is committed to protecting the personal information you provide when visiting theadventuresofpatch.ie, contacting us, registering your interest or placing an order.

This Privacy Policy explains what information we may collect, why we collect it and how it is used.

1. Information We Collect

Depending on how you use our website, we may collect information including:

  • Your name
  • Email address
  • Telephone number
  • Billing and delivery address
  • Details relating to your order or pre-order
  • Collection or delivery preference
  • Messages or information you choose to provide through our contact or order forms
  • Technical information associated with your use of the website, such as cookies and basic website usage information

We only collect information that is reasonably necessary to provide our services, process orders or communicate with you.

2. Orders & Pre-Orders

When you purchase or pre-order a product through our website, we use the information you provide to:

  • Process and manage your order
  • Take and confirm payment
  • Arrange delivery or collection
  • Send order confirmations and important updates
  • Contact you if there is a problem with your order
  • Process cancellations, returns or refunds where applicable
  • Maintain appropriate transaction and business records

This information is used to fulfil our contract with you and, where applicable, to comply with our legal obligations.

3. Payments

Online payments may be processed securely by Stripe or another payment provider displayed during checkout.

Payment information required to process your transaction is handled by the relevant payment provider. We do not directly receive or store your complete debit or credit card details.

Payment providers process personal information in accordance with their own privacy policies and applicable data-protection law.

4. Website Provider

Our website and online store are provided using Webador.

Webador may process certain information as part of providing website hosting, online-store functionality, order processing and other technical services.

5. Delivery

Where you request delivery, your name, delivery address and other information reasonably necessary to complete the delivery may be provided to the postal service, courier or delivery provider responsible for delivering your order.

We only provide the information necessary to fulfil the delivery.

6. Collection Orders

If you select collection, we use your order and contact information to identify your purchase and arrange collection.

For pre-orders being collected at a book launch or other event, your details may be used to confirm that your order has been paid for and is ready for collection.

7. Contacting Us

If you contact us through the website or by email, we may retain your name, contact details and correspondence for as long as reasonably necessary to respond to your enquiry and maintain appropriate records.

8. Marketing

Placing an order does not automatically subscribe you to marketing communications.

Where we offer an email newsletter or other marketing communications, these will only be sent where we have an appropriate legal basis to do so.

Where consent is relied upon, you may withdraw that consent at any time.

9. Cookies

Our website may use cookies and similar technologies required for the website, shopping cart and other features to operate correctly.

Additional cookies may also be used for purposes such as website statistics or analytics, depending on the services enabled on the website.

Where required by law, you will be given an opportunity to manage your cookie preferences.

10. How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including fulfilling orders, handling customer enquiries and meeting applicable accounting, tax or other legal requirements.

Information that is no longer required will be deleted or securely disposed of where appropriate.

11. Sharing Your Information

We do not sell your personal information.

Information may be shared with trusted service providers where necessary to operate the website and fulfil your order, including:

  • Website and online-store providers
  • Payment processors
  • Postal, courier or delivery providers
  • Professional or technical service providers where reasonably necessary

Information may also be disclosed where required by law.

12. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and applicable Irish data-protection law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information in certain circumstances
  • Request restriction of processing in certain circumstances
  • Object to certain uses of your information
  • Request data portability where applicable
  • Withdraw consent where processing is based on consent

Some information may need to be retained where there is a legal requirement or other lawful reason to do so.

You also have the right to make a complaint to the Data Protection Commission in Ireland if you believe your personal information has been handled inappropriately.

13. Security

Reasonable measures are taken to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can guarantee absolute security.

14. Children's Privacy

Our books and activities are designed for children and families, but purchases and use of the online store are intended to be completed by a parent, guardian or other adult.

We do not knowingly request children to provide personal information through the online store.

15. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, our services or applicable legal requirements.

The latest version will be published on this page.

16. Contact

If you have questions about this Privacy Policy or would like to exercise your data-protection rights, please contact:

The Adventures of Patch
Website: theadventuresofpatch.ie

You can contact us using the details provided on the Contact page of our website.